“ I was pleased with my service visit. The service representative was professional and knowledgeable. The waiting time was reasonable and I was kept informed. Thank you. ”

“ SALES REVIEW: My sales person was Miriam Shanken. Initially, I signed a contract & put a $2,000 deposit down on a beige Camry, but the next day, I questioned my decision thinking this midsize car was too big for me. I work in the Bronx & parking sucks. I must have looked at 3 other cars & the deposit was non-refundable so I was stuck. Miriam was very patient with me & while she might have been annoyed with the situation, she never showed it. So I took the plunge & bought my 2017 Certified Toyota Camry in white a month ago, which I LOVE. PROBLEM: The ad online for my car listed a $50 deductible but Miriam told me it would be $0. This is before I signed my contract. When i went back to pick up my car, I sat down with Steve Escobar (finance) who discussed the coverage with me stating I would pay $0. I received my warranty card in the mail: "$50 deductible, but $50 may be waived with a purchase of a VSA." I visited the dealership to pick up my plates & talked to a manager named Samuel who said the $50 was set by Toyota. I obviously know that, but that's not what Miriam told me. I flagged Miriam down outside & she said "no no you won't pay anything, I'll talk to Steve & then figure out to get something written up for you. I'm already clocked out so I can't do it right now. I'll reach out to you tomorrow." The next day, I text her & she tells me Samuel told her there is a deductible & that she & I already discussed that. Except, we didn't. Let's be logical here. I have NO problem paying it, after-all, the ad online DOES say $50! It's the PRINCIPLE here, don't lie. Own up to your mistakes. I spoke with the Certified Used Car Manager, Jay Kim at 11:47 am the next day, July 2nd who would investigate & call me back that day. NEVER GOT A CALL BACK. The next day I called & asked to be transferred to his line but the phone mysteriously cut off twice. I had to drive 20 miles to the dealership just to speak with someone in person. I spoke with Jay who told me he did not get a chance to even discuss the issue with his staff because he was helping a client until 8pm the previous day. So in other words, this issue would never have been resolved if I hadn't shown up. Guys are you paying attention? Jay, didn't say much except that he couldn't comment because he was not apart of the discussion. I asked to speak with Steve who explained I did not purchase the VSA & he never mentioned not paying the deductible. I began to ask more questions because I was genuinely confused here. His tone changed & he became aggressive. He never raised his voice but he kept repeating the same thing with his eyebrows flaring up & down & his head cocked to the side, repeating, "so what's the problem? What's the problem?," very condescending. A different temperament than our first conversation where he spoke about his wife wanting to visit the famous pizza shop in West Orange after moving to Jersey. Now everyone makes mistakes. It's possible I could have misunderstood Steve during our initial conversation at the signing. But trust me when I say, Miriam told me I would pay $0 deductible. Check out her text message where she says her boss informed her of the deductible "yesterday". But the car was purchased 1 month ago. I work in healthcare & sometimes I have to call my patients back to apologize for their negative experience & whether or not I agree with them is irrelevant. I would have been fine if someone had said, "Listen, I'm sorry. I misspoke. I thought it was waived in this case, but it's not & I'm sorry about the confusion..." Sometimes you have to pacify people to diffuse a situation. Customer service is seriously lacking at this establishment. There's no genuine concern for any issues that arise & they don't care about resolving them, no matter how small they are. There is no integrity, no compassion, no apologies & no accountability. I do not regret buying my car here though and I hope there are no problems down the line. FEES: Documentary Fee: $449, Mandatory Total Loss Protection (TLP) is $389, NJ Sales Tax & Registration/Title Fee. Non-refundable deposit. No exchange after purchase like other dealerships. ”

“ I always use Toyota of Hackensack for service. They have a excellent reputation and the price is right. Staff are very helpful. I hope to use their service for many years to come. ”

“ Bought Five cars from dealer in the last 20 years and their service keeps improving. They practice safe distancing and 😷 mask wearing. The employees are nice. ”

“ Too many steps to see service rep (3 people) Should be just 2 people. Did not wash my car, Other dealership I didn’t have to ask! Nobody asked me. Otherwise ok... I would recommend, But with knowing about the above items. ”

“ Everyone from the person with whom I made the appointment through to the cashier could not be nicer! Big difference from other dealer I used to go to. ”

“ My recent service on July 2 was once again a very positive and seamless experience, from start to finish, including much-appreciated virus precautions during my drop-off and pick-up. These consistent results will keep this dealership top-of-mind for me when it is time to trade to another vehicle. I will gladly recommend this dealership to friends and family. ”

“ The waiting is good and not long. The guy in service is nice and told me everything is okay with my car, and done that I can get the car outside ”

“ Great customer service and workmanship. Would have given it 5 stars but... you just need to make sure that all reps that handle the cars when we drive into the bay have on a face mask when they approach our car to begin the check in process. ”

“ Good, reliable staff. Convenient location. Job well done every time. The technicians are knowledgeable and do a clean reliable job! Keep up the good work! I highly recommend Toyota of Haversack. ”

“ My salesman is Angel. Great service always. I've taken 4 four people and they've all purchased new cars. Tell him Raul sent you ”

“ Good, reliable staff. Convenient location. Job well done every time. The technicians are knowledgeable and do a clean reliable job! Keep up the good work! I highly recommend Toyota of Haversack. ”

“ Best sales people are Nixon and Alex, above all my favorite Mr. Steve Escobar. Great customer service and has the competence to make you dream car possible whether you have credit or not. Love this place and the workers. ”

“ My son and I went to Hackensack Toyota to lease a RAV4 Hybrid and sell my Jeep. My salesperson Miriam was so helpful. I love my RAV4 Hybrid! Thank you for your help Miriam ”

“ Ana was incredible to work with, she was knowledgable, patient and professional in every sense of the word. Toyota vehicles have proven to be reliable throughout the years and it seems so is their team!! ”

“ excellent costumer service very powerful tool for this type of work i that's you very much for you service if I hope tha all you employed aren't going through the same process as again I and grateful for the opportunity ”

“ Personnel are always helpful. This is the 5th vehicle I have with them and so far I have never had any issues. Highly recommend this dealership. Please ask for Ana Mayers, she was a great help when purchasing my last vehicle. ”

“ Ana made my first experience buying a car so much better! She thoroughly explained everything and made sure we understood what we needed to know. Highly recommend her! ”

“ My son & I went to the dealership to lease a RAV4 Hybrid on Saturday. Our salesperson was Miriam and she was so helpful. I really love my RAV4 Hybrid! Thanks Miriam. ”

“ Our experience at Toyota of Hackensack was fabulous. All employees were welcoming and knowledgeable and kept a safe distance. The process of leasing my car was easy and fast. Would highly recommend heading over for the best service and price. Ana was the best saleswoman to work with and on top of it all a very helpful man Daniel sat in my new car and explained each and every button I had questions on. ”

“ I had rear brakes on my 2008 Sienna done after a previous recommendation after a visit in May. The brakes were squeaking when we stopped the car. ”

“ They explained what needs to be performed. It was completed within reasonable timeframe. One thing that I was disappointed with was that they couldn’t replace the air filter because the glove box couldn’t be opened. I would expect a dealer to fix this kind of problem easily, but they didn’t even suggest the solution. ”

“ I always have excellent experience when I bring my car for service and visit for any reason and last time was no exception . With everything that’s going on right now , the service that provided to me hasn’t changed . Excellent ! Everyone treated me with enthusiasm and professionalism . From beginning to end and in between . It’s always a pleasure and stress free . Thank you and keep up the great job . Team Toyota of Hackensack !!! ”

“ This is the Best Dealership I have dealt with in my experience compared to others. I am always amazed with the service and the associates including their honesty, courtesy and Professionalism, I am yet to have a bad experience. Great Dealership to do Business with. Thank you! ”

“ Overall this dealership and people I have dealt with over the years have been great. They have consistently delivered the best of service and professionalism. ”

“ Excellent services I would tell all my friends how friendly and great the staff is while picking or the maintenance of my car. The problem I had with my car was fix and it is working great. I hope to see you guys soon and thanks again for your service. ”

“ They make feel like family. They work with you to get you the car you want however the service dept could do better. I went back to get a inspection sticker since they gave me my car without one. The person said I need to go to the inspection center we don't that here. Really ”

“ Overall this dealership and people I have dealt with over the years have been great. They have consistently delivered the best of service and professionalism. ”

“ Very professional, friendly and welcoming. It's not a very large dealership, so the staff have the time to treat each customer with the required care and dedication. ”

“ this is the best place to buy and also to get your car serviced. very professional and knowledgeable staff, welcomes you and takes care of all your issues with a smile. my favorite place to visit. i have been coming here since i moved to NJ, and highly recommend it. thank you for making service my car a good experience. ”

“ Great place to shop. Easy negotiations and hassle free. I will definitely buy from them again! ”

“ Over the past 8 years this dealership has always followed up on scheduled service/maintenance dates for the car and advised of any problems discovered which were promptly fixed. All interaction with service personnel was done in a very professional manner. ”

“ Over the past 8 years this dealership has always followed up on scheduled service/maintenance dates for the car and advised of any problems discovered which were promptly fixed. All interaction with service personnel was done in a very professional manner. ”

“ Very professional, friendly and welcoming. It's not a very large dealership, so the staff have the time to treat each customer with the required care and dedication. ”

“ Excellent service. Respectful customer service. Made me feel like I was important. A very pleasant experience. Excellent covid 19 observation. I felt that my health was safe at the dealership. ”

“ Although very occasionally curt at drop-off, the service people here are extremely competent, pleasant, informative, and careful. I always know my car is in good hands. ”