2021 Toyota Highlander Lease near Paramus, NJ

“ (Translated by Google) Very good service. (Original) Muy buen servicio. ”

“ Toyota of Hackensack was great to work with. They helped us get the exact car we wanted at a great price. Liam was awesome and he made the experience really easy and stress-free. I would definitely purchase from here again! ”

“ Liam helped me purchase my 2026 GR Corolla and the process was enjoyable. He was well spoken, light hearted yet efficient and looks out for your best interest. The experience was balanced with guidance and autonomy allowing me as the customer feel in charge and secure about my decision. VIP treatment. ”

“ Toyota of Hackensack is AMAZING! The entire team was professional, friendly, and incredibly efficient. From the moment I walked in, everything moved quickly and smoothly—no long waits, no stress. They respected my time and made the whole process easy and pleasant. If you’re looking for great service that’s fast and reliable, this is definitely the place to go. Highly recommend! ”

“ Toyota of Hackensack is AMAZING! The entire team was professional, friendly, and incredibly efficient. From the moment I walked in, everything moved quickly and smoothly—no long waits, no stress. They respected my time and made the whole process easy and pleasant. If you’re looking for great service that’s fast and reliable, this is definitely the place to go. Highly recommend! ”

“ Effective and courteous ”

“ Great experience getting a lease through Paulo at Hackensack Toyota. We will absolutely be coming back and recommend our friends/family to go here as well! ”

“ Susana was really nice and very helpful ”

“ (Translated by Google) Excellent service, very specific diagnoses. Excellent customer service. (Original) Muy buen atención, diagnósticos muy específicos. Excelente servicio al cliente ”

“ The process was smooth and pleasant because of staff, from Pops to Franks and the Finance guy with the fancy desk. I’ve been a loyal customer for years because of the. ”

“ Excellent customer service! ”

“ Excellent service advisor Susana. Had emergency with low battery and required replacement as well as routine service and a recall. Even without appointment completed quickly. Great place to service your Toyota! ”

“ Liam helped me through the whole process of purchasing my new car. He was professional, responsive, and respectful. Mike in financing was also fantastic in explaining my options and helping pick what worked in my budget. Overall 10/10 time. ”

“ Paul was fantastic ”

“ Great experience! Always ”

“ I’m satisfied with the service ”

“ Diana was very efficient knowledgeable, and courteous. The facility was clean and run like clock work. Our finance director Steve E. made the purchase process quick and easy. We have been to several Toyota dealerships over the years and Toyota of Hackensack is by far the best. Will definitely go back there in the future. ”

“ This is the third time I’ve bought here. I’ve always appreciated the no-BS approach, and Kellen was terrific about making the whole process as easy as possible. Highly recommended. ”

“ Melvin was very helpful, was able to explore different options easily, whole process was smooth. Thank you! ”

“ I have leased 5-6 different vehicles & have found Toyota of Hackensack provides exceptional customer support and excellent service! If recommend them to anyone. ”

“ Excellent experience at Toyota of Hackensack. Everyone from the manager Jay, Kellen in sales and Juan in finance made the experience super easy and took the stress out of buying a car here. 10/10 would recommend ”

“ Great service!!!!! ”

“ Overall had the service done without issues. But wish customer service was better. Service advisor Joseph was not friendly and acted like I were bothering him. ”

“ I had a very frustrating experience with Hackensack Toyota, despite ultimately being happy with the vehicle itself. Purchased a 2024 Toyota Prius LE 01/31/2026 The car was advertised online as Certified Pre-Owned, which was a major reason I made the trip. Once I arrived, I was told it could not be sold as CPO due to a recall. This was not disclosed ahead of time, and it felt misleading — as though the CPO listing was used simply to get me in the door. I was also very clear before arriving that I had limited time and could not spend several hours at the dealership. To help speed things along, I completed my insurance paperwork in advance while on the way and had financing approval in place prior to arrival. Despite all of this, the process still took over three hours, which was extremely disappointing given the advance notice and preparation. I made it clear from the beginning that I did not want add-ons, GAP, or extended warranties. Despite declining three to four times, I continued to be pushed and was even pressured to explain why I didn’t want them. Comments were made implying I was irresponsible or “crazy” for declining certain coverages, which was unprofessional and unnecessary — “no” should have been sufficient. One additional detail I noticed only after getting home was that a Hackensack Toyota dealership sticker had been placed on the back of the vehicle. The car did not have this branding prior to purchase, and it was added without my knowledge or consent. While minor on its own, it contributed to the overall feeling that customer preferences were not being respected. That said, I do want to be clear that the vehicle itself is exactly as described and I am happy with it, and Liam, the salesperson, was polite and professional throughout the process. My frustration is with the overall lack of transparency, time management, and high-pressure tactics — not with him personally. Buying a car should not feel this exhausting, especially when a customer comes prepared and communicates clearly. I expected a smoother and more respectful experience. The final photo confirms the adhesive residue left after I removed a Hackensack Toyota sticker that was added to the vehicle without my consent. This was discovered only after I got home. 02/01/2026 Update: It is now the day after I posted this review, and I still have not received the warranty coverage information I requested. 02/03/2026 10:15am Update: They’ve sent over the documentation of the warranty 02/03/2026 3:22pm “Response to dealership reply” - The dealership was aware in advance that my wife would be signing remotely, and all pre-approval and insurance paperwork was completed prior to arrival. The extended wait time still occurred. I also have not yet received the warranty coverage information I reached out about after purchase. The defensive nature of the dealership’s response, rather than acknowledgment or follow-up, reinforces the one-star rating based on my overall experience. Update: This was originally a two-star review. After the dealership’s initial response, I lowered it to one star due to how my concerns were addressed. The General Sales Manager Mario has since reached out, handled the situation professionally, and took the time to listen and follow up. Because of that, I’ve updated the rating back to two stars. While I appreciate the GSM Mario’s professionalism and accountability, the overall experience still wasn’t an enjoyable one, so I don’t feel a higher rating would be accurate. 02/04/2026 9:35am ”

“ I took my car for a new side mirror and an oil change. I came back to pick up my car and paid in full $736.13 and when i saw my car side mirror is still damaged the same exact way I brought it in. What kind of service? They charge so much for a side mirror….i waited for hours…rushed back to the shop in the cold and now I AM WAITING AGAIN BECAUSE THEY DID NOT FIX THE DAMN MIRROR. What ashame 😡😡😡😡😡😡 I am just hoping whoever is doing it right now I HOPE HE’S NOT RUSHING IT AND MESSED UP WHAT I PAID FOR😡😡😡😡 otherwise they better give me my money back!!!!! ”

“ Edit to respond: when picking up the car, it showed ~2k miles on the dashboard so there was a discrepancy in accounting for the mileage, since it was stated it was "915" on paper. So someone must have driven it between the time "915" was noted and when I picked it up. Additionally, I called the front desk and was transferred around to sales and financing to discuss the missing key a while back. Purchased a vehicle in May and there were a few things that happened that would make me not recommend this dealership to anyone looking to purchase a car. First, the process was what you would expect. Minimal flexibility on pricing and high interest rates. There was an error on my title due to admin on their end. This error could only be amended in person so i had to return to the dealership, which was frustrating but I went in the middle of a weekday and the staff was prompt and fixed it. When i picked up the car, there were dirty footprints all over the interior. I assumed it would have had a basic cleaning before the customer picked it up but thats on me for assuming incorrectly. Additionally, during the purchase, i was told that they only had one car key and the second would arrive "in the fall." I found this odd, but they blamed this on supply chain issues and reassured that i would get it eventually. When fall and winter approached, I called the dealership to check on the status of my 2nd key and was passed around on the phone until someone hung up on me. All I wanted was an answer on where my 2nd key is. The salesperson I was assigned to is no longer with the company so that made it more challenging with communications. Overall, would not recommend due to poor communication and a missing key. ”

“ Terrible service. I took my car in for an oil change and they never did it. They also didn’t rotate the tires as they said they would. In fact, I have a dash cam that activates when the car is turned on, and after checking the videos I only have footage of when I dropped it off and they drove it to the parking lot, and then when they turned it on again to bring it back to me. At no point did I see any videos inside the shop showing any work being done. It’s really sad and very disappointing that this happened. ”

“ Terrible service. I took my car in for an oil change and they never did it. They also didn’t rotate the tires as they said they would. In fact, I have a dash cam that activates when the car is turned on, and after checking the videos I only have footage of when I dropped it off and they drove it to the parking lot, and then when they turned it on again to bring it back to me. At no point did I see any videos inside the shop showing any work being done. It’s really sad and very disappointing that this happened. ”

“ The worst experience ever, I don't recommend it at all, be aware with dealing with them ”