Toyota Highlander Reviews

“ Excellent service advisor Susana. Had emergency with low battery and required replacement as well as routine service and a recall. Even without appointment completed quickly. Great place to service your Toyota! ”

“ Liam helped me through the whole process of purchasing my new car. He was professional, responsive, and respectful. Mike in financing was also fantastic in explaining my options and helping pick what worked in my budget. Overall 10/10 time. ”

“ Paul was fantastic ”

“ Great experience! Always ”

“ I’m satisfied with the service ”

“ Diana was very efficient knowledgeable, and courteous. The facility was clean and run like clock work. Our finance director Steve E. made the purchase process quick and easy. We have been to several Toyota dealerships over the years and Toyota of Hackensack is by far the best. Will definitely go back there in the future. ”

“ This is the third time I’ve bought here. I’ve always appreciated the no-BS approach, and Kellen was terrific about making the whole process as easy as possible. Highly recommended. ”

“ Melvin was very helpful, was able to explore different options easily, whole process was smooth. Thank you! ”

“ I have leased 5-6 different vehicles & have found Toyota of Hackensack provides exceptional customer support and excellent service! If recommend them to anyone. ”

“ Excellent experience at Toyota of Hackensack. Everyone from the manager Jay, Kellen in sales and Juan in finance made the experience super easy and took the stress out of buying a car here. 10/10 would recommend ”

“ As always, the entire service team was professional and friendly. ”

“ I have an amazing experience buying a vehicle in this dealership everything was smooth and very easy! Thanks to Tony Munoz and his whole sales team they have an amazing customer service, the whole transaction was clean and clear they made me feel like family I’m very happy with my new vehicle 🚗 ❤️ ”

“ All of them at Toyota Hackensack are respectful and nice. I hope that it will continue to be like that way even when the sale is over. Mr Michael Park is awesome. He show us all possible RAV 4 that’s on their place, even my son’s wish to see a Supra, he pulled it out from the garage to show my daughter for my son and I have to mention Mr John Ramirez who’s equally nice and very helpful from the beginning to the end of the sale. Mr Mike in the financing dept is so welcoming and very accommodating as well. As a whole , Toyota Hackensack is the place to go!! We need respectful people these days and Toyota Hackensack has it all!! 🙏♥️ ”

“ (Translated by Google) undefined (Original) TOYOTA OF HACKENSACK IS THE BEST!!!!! Marrisa and her team went Above and Beyond To Provide The Best Customer Service Experience!!! From start to finish she kept me updated and informed about everything going on with my car repairs!! HIGHLY RECOMMEND!! ”

“ (Translated by Google) undefined (Original) Excellent and speedy service. Did extra work to find a vehicle I wanted. Kellen is a fine professional. ”

“ (Translated by Google) undefined (Original) Buying a car couldn’t have been easier. They didn’t have exactly what we wanted at first, but they got the right car on the lot in just a few days. When we picked it up, we were in and out in 30 minutes - super quick. Jonathan was professional, kind, and never once tried to pressure or upsell me, and his communication was excellent. The whole experience was stress-free. Highly recommend working with him! ”

“ (Translated by Google) undefined (Original) ”

“ (Translated by Google) undefined (Original) Great help in ordering stock and installation and expediting the work. High professionalism too ”

“ (Translated by Google) undefined (Original) Best Customer service !!! I would recommend to everybody!! ”

“ (Translated by Google) undefined (Original) Very easy to work with, exceeded our expectations in finding the car we were looking for. ”

“ (Translated by Google) undefined (Original) The replacement of the front axles was very efficient and fast. ”

“ (Translated by Google) undefined (Original) Very good experience-technicians are efficient ”

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“ (Translated by Google) undefined (Original) José was awesome to work with. I left feeling like a member of the family. He was so patient and everyone was very helpful. ”

“ Overall had the service done without issues. But wish customer service was better. Service advisor Joseph was not friendly and acted like I were bothering him. ”

“ (Translated by Google) undefined (Original) Quick and good job ”

“ I had a very frustrating experience with Hackensack Toyota, despite ultimately being happy with the vehicle itself. Purchased a 2024 Toyota Prius LE 01/31/2026 The car was advertised online as Certified Pre-Owned, which was a major reason I made the trip. Once I arrived, I was told it could not be sold as CPO due to a recall. This was not disclosed ahead of time, and it felt misleading — as though the CPO listing was used simply to get me in the door. I was also very clear before arriving that I had limited time and could not spend several hours at the dealership. To help speed things along, I completed my insurance paperwork in advance while on the way and had financing approval in place prior to arrival. Despite all of this, the process still took over three hours, which was extremely disappointing given the advance notice and preparation. I made it clear from the beginning that I did not want add-ons, GAP, or extended warranties. Despite declining three to four times, I continued to be pushed and was even pressured to explain why I didn’t want them. Comments were made implying I was irresponsible or “crazy” for declining certain coverages, which was unprofessional and unnecessary — “no” should have been sufficient. One additional detail I noticed only after getting home was that a Hackensack Toyota dealership sticker had been placed on the back of the vehicle. The car did not have this branding prior to purchase, and it was added without my knowledge or consent. While minor on its own, it contributed to the overall feeling that customer preferences were not being respected. That said, I do want to be clear that the vehicle itself is exactly as described and I am happy with it, and Liam, the salesperson, was polite and professional throughout the process. My frustration is with the overall lack of transparency, time management, and high-pressure tactics — not with him personally. Buying a car should not feel this exhausting, especially when a customer comes prepared and communicates clearly. I expected a smoother and more respectful experience. The final photo confirms the adhesive residue left after I removed a Hackensack Toyota sticker that was added to the vehicle without my consent. This was discovered only after I got home. 02/01/2026 Update: It is now the day after I posted this review, and I still have not received the warranty coverage information I requested. 02/03/2026 10:15am Update: They’ve sent over the documentation of the warranty 02/03/2026 3:22pm “Response to dealership reply” - The dealership was aware in advance that my wife would be signing remotely, and all pre-approval and insurance paperwork was completed prior to arrival. The extended wait time still occurred. I also have not yet received the warranty coverage information I reached out about after purchase. The defensive nature of the dealership’s response, rather than acknowledgment or follow-up, reinforces the one-star rating based on my overall experience. Update: This was originally a two-star review. After the dealership’s initial response, I lowered it to one star due to how my concerns were addressed. The General Sales Manager Mario has since reached out, handled the situation professionally, and took the time to listen and follow up. Because of that, I’ve updated the rating back to two stars. While I appreciate the GSM Mario’s professionalism and accountability, the overall experience still wasn’t an enjoyable one, so I don’t feel a higher rating would be accurate. 02/04/2026 9:35am ”

“ Edit to respond: when picking up the car, it showed ~2k miles on the dashboard so there was a discrepancy in accounting for the mileage, since it was stated it was "915" on paper. So someone must have driven it between the time "915" was noted and when I picked it up. Additionally, I called the front desk and was transferred around to sales and financing to discuss the missing key a while back. Purchased a vehicle in May and there were a few things that happened that would make me not recommend this dealership to anyone looking to purchase a car. First, the process was what you would expect. Minimal flexibility on pricing and high interest rates. There was an error on my title due to admin on their end. This error could only be amended in person so i had to return to the dealership, which was frustrating but I went in the middle of a weekday and the staff was prompt and fixed it. When i picked up the car, there were dirty footprints all over the interior. I assumed it would have had a basic cleaning before the customer picked it up but thats on me for assuming incorrectly. Additionally, during the purchase, i was told that they only had one car key and the second would arrive "in the fall." I found this odd, but they blamed this on supply chain issues and reassured that i would get it eventually. When fall and winter approached, I called the dealership to check on the status of my 2nd key and was passed around on the phone until someone hung up on me. All I wanted was an answer on where my 2nd key is. The salesperson I was assigned to is no longer with the company so that made it more challenging with communications. Overall, would not recommend due to poor communication and a missing key. ”

“ Terrible service. I took my car in for an oil change and they never did it. They also didn’t rotate the tires as they said they would. In fact, I have a dash cam that activates when the car is turned on, and after checking the videos I only have footage of when I dropped it off and they drove it to the parking lot, and then when they turned it on again to bring it back to me. At no point did I see any videos inside the shop showing any work being done. It’s really sad and very disappointing that this happened. ”

“ Terrible service. I took my car in for an oil change and they never did it. They also didn’t rotate the tires as they said they would. In fact, I have a dash cam that activates when the car is turned on, and after checking the videos I only have footage of when I dropped it off and they drove it to the parking lot, and then when they turned it on again to bring it back to me. At no point did I see any videos inside the shop showing any work being done. It’s really sad and very disappointing that this happened. ”

“ The worst experience ever, I don't recommend it at all, be aware with dealing with them ”

“ (Translated by Google) undefined (Original) I’m extremely disappointed with my experience at Toyota of Hackensack. I purchased a used Toyota with about 25,000 miles, and the so-called “free oil changes” only applied until the car hit 30,000 miles, which is obviously pointless since that would happen almost immediately after purchase. It feels misleading and honestly like a rip-off. For comparison, my sister bought a used Lexus with more miles, and she receives two free services per year. The inconsistency makes no sense and reflects poorly on Toyota of Hackensack’s customer appreciation. On top of that, the rims on my car were scratched, and I wasn’t even offered a discounted repair price or any resolution. To make matters worse, the salesperson Chayanne tried to sell me car mats through him personally instead of the dealership, at a higher price than what’s listed on the official website. That alone felt very unprofessional. Overall, while I love my car, I’m very unhappy with the dealership experience. I’ll be taking my business elsewhere for servicing — likely Valvoline or Enterprise — because Toyota of Hackensack did not earn my loyalty. ”